Policies

POLICY REMINDERS

Name: Hoops College — Charlotte
Address: 11521 Reames Rd, Charlotte, NC, 28269, US
Telephone: +1-980-867-1566

The basic standards we ask every Hoops College athlete and family to follow. These exist so the work can happen — for you and for everyone else in the gym.

Attendance

→Be on time. Arrive 10 minutes before your session is scheduled to start.
→Court shoes only. No street shoes on the floor.
→Bring water. Sessions are intense and we don't stop the work to hydrate the room.
→If you're sick, stay home. We'd rather you reschedule than spread it.

Cancellations & Rescheduling

→Provide at least 24 hours' notice when canceling or rescheduling a session, unless your membership states a different cancellation window.
→Last-minute cancellations may result in the session being charged.
→We make exceptions for genuine emergencies — communicate as soon as you know.
→No-shows are charged in full. Show up or let us know.

Pickup & Dropoff

→Be on time picking up your player. Sessions end on the scheduled time.
→Players ages 13 and under must be escorted into and out of the facility by a parent or guardian — not dropped off or picked up from the parking lot.
→If you'll be late, call us so we know.

Conduct

→We expect respect — to coaches, teammates, and facility staff.
→Phones are off during sessions. If a parent needs to reach a player, call us.
→Bullying, hazing, or aggressive behavior is grounds for removal. Refunds, if any, are at our discretion.
→Read the full Code of Conduct for the complete standard.

Medical & Safety

→Tell us about injuries or conditions before the session starts.
→If something feels wrong during a session, stop and tell a coach immediately.
→Liability waivers must be signed before a player can participate.
→We follow standard concussion protocol — players showing symptoms sit out until cleared.

Program Changes

→We reserve the right to adjust schedules, locations, or staff as needed.
→Significant changes will be communicated by email and text.
→Holiday weeks may follow modified schedules — check with us in advance.

These reminders supplement (and don't replace) our full Code of Conduct, Terms & Conditions, and Liability Waiver. Questions about any policy can go to [email protected].